šŸ“œ Terms & Conditions ā€“ Jewellery Orders

Overview

Thank you for shopping with us at ZI Jewels.
Please read our Terms & Conditions carefully before placing an order. By confirming your purchase, you agree to all the terms outlined below.

šŸ’³ Payment Method

  • We currently offer Cash on Delivery (COD).

  • However, a ā‚Ø1000 advance payment is required to confirm all orders.

  • The remaining amount will be paid in cash upon delivery.

  • Please ensure someone is available to receive and pay for the parcel when it arrives.

šŸšš Shipping Policy

  • No Free Shipping ā€“ Delivery charges apply and are calculated at checkout or confirmed via WhatsApp.

  • Orders are typically dispatched within 1ā€“3 business days.

  • Delivery takes 3ā€“7 business days, depending on your city and courier service.

  • A tracking number or delivery update will be shared once your parcel is dispatched.

  • We are not responsible for courier delays, incorrect addresses, or failed delivery attempts.

šŸ”„ Return & Refund Policy

  • We maintain a strict no return or exchange policy due to the nature of our jewelry and accessories.

  • However, in case of a product being damaged during shipping, a replacement may be offered under the conditions below.

šŸŽ Eligible for Replacement (Only If Damaged in Shipping)

To qualify for a replacement:

  • Damage must be reported within 24 hours of receiving the item.

  • The item must be unused and in the same condition as received.

  • The original packaging must be intact.

  • A valid order ID or receipt must be provided.

  • Clear photos of the damaged item and packaging must be submitted.

Not eligible for replacement if:

  • You changed your mind after receiving the item.

  • The issue is related to size, style, or personal preference.

  • The item was purchased as a gift or on sale.

  • The damage was reported after 24 hours of delivery.

šŸ“¦ Shipping for Replacement

  • In certain cases, we may request that you return the damaged item to us.

  • You will be responsible for return shipping costs unless otherwise stated.

  • We recommend using a trackable courier service to ensure safe return.

šŸ§¾ Refunds

  • No refunds are provided for any jewelry items.

  • Only replacements may be offered if the item is confirmed damaged during shipping.

 

šŸ” Privacy & Data Protection

  • Your personal data is used strictly for order processing and delivery.

  • We do not sell, share, or misuse your information.

  • Your data is securely handled and only shared with courier partners when necessary for delivery.