Refund and Returns Policy

📜 Terms & Conditions – Jewellery Orders

Overview

Thank you for shopping with us at Zi Jewels.
Please read our Terms & Conditions carefully before placing an order. By ordering, you agree to all the terms outlined below.

💳 Payment Method

We currently offer Cash on Delivery (COD) only.
Please ensure that someone is available to receive and pay for the parcel when it arrives.

🚚 Shipping Policy

• No Free Shipping – All orders are subject to a delivery fee, calculated at checkout or confirmed via WhatsApp.

• Orders are usually dispatched within 1–3 business days.

• Delivery takes 3–7 business days, depending on your city and courier service.

• A tracking number or delivery update will be shared once the parcel is dispatched.

• We are not responsible for courier delays, wrong addresses, or failed delivery attempts.

🔄 Return & Refund Policy

We have a strict no return or exchange policy due to the nature of our products (jewellery and accessories).
However, if you receive a damaged product during shipping, we will offer a replacement as per the conditions below.

🎁 Eligible for Replacement (Only if Damaged in Shipping)

To be eligible for a replacement, the item:

• Must be reported as damaged within 24 hours of delivery.

• Must be unused and in the same condition you received it.

• Must be in its original packaging.

• Must include proof of purchase (order ID or receipt).

• Requires clear photos of the damaged item and packaging.

We do not accept returns or offer replacements in the following cases:

• Change of mind after delivery.

• Size or style issues.

• Items marked as gifts or sale items.

• Products not reported within 24 hours of delivery.

📦 Shipping for Replacement

• You may be asked to ship the damaged item back to us (depending on the case).

• You will be responsible for return shipping costs unless otherwise stated.

• We recommend using a trackable courier service for your safety.

🧾 Refunds

We do not offer refunds for any jewellery items.
Replacements may be offered only for damaged items as mentioned above.

🔐 Privacy & Data Protection

Your personal data is used only for order processing and delivery.
We do not sell or misuse your information. All data is securely handled and only shared with courier partners when necessary.

📬 Need Help?

For any issues related to damaged items or order inquiries, please contact:

📞 WhatsApp:0324 506 7758

📧 Email:zahraimran.jewels@gmail.com
📍 Return Address :Emaar DHA Islamabad